Torubleshooting: Store Credit Option Not Present In Checkout

When the Magecredit store credit option doesn't show in your front-end Magento checkout, it is most likely due to one of the following issues:

Are you logged-in as a customer?

This one is simple: Magecredit only shows the store credit option if you are logged in as a customer in your checkout. If not, store credit cannot be used.

Does the customer have a store credit balance?

If the customer does not have a store credit balance for the store you're viewing, the store store credit option will not show. This is done to minimize the amount of things that display on your checkout to maximize checkout conversion rates.

Are you running custom checkout extension(s)?

Many people have custom checkout extensions, such as One Step Checkout extensions. We try to support as many as we can, but sometimes it doesn't work. Here's what you should do if you are running a custom checkout extension and it's still not showing:

  1. Try running diagnostics.
    To run the diagnostics, log-in to your Magento back-end then go to System -> Configuration -> Customer Configuration -> Store Credit (Magecredit). Once there click on the "run diagnostics" link.
  2. Try manually integrating.
    Find which template is being used by the custom checkout extension and add methods_additional manually. See manually adding the store credit option in your Magento checkout.
  3. If manual integration does not work, then sorry, the extension is likely doing something we don't support (and neither will many other Magento extensions). Nonetheless let us know and we'll see if we can help.

Do you have a heavily customized theme?

If you've heavily customized your Magento checkout theme then Magecredit won't be able to automatically integrate into your templates because it doesn't know where to add itself in.

  1. Try running diagnostics.
    To run the diagnostics, log-in to your Magento back-end then go to System -> Configuration -> Customer Configuration -> Store Credit (Magecredit). Once there click on the "run diagnostics" link.
  2. Try manually integrating.
    Find which template is being used, how it's being used and then try manually adding the store credit option in your Magento checkout.
  3. If manual integration does not work, then sorry, your custom design is likely doing something we don't support (and neither will many other Magento extensions). Nonetheless let us know and we'll see if we can help.